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Refund policy

Start a Return:

If you would like to start a return, please email us at hello@beyondstranger.com

We want you to love your frames. If they are not quite right, full-price orders are eligible for return within 14 days from the date your order is delivered.
If your return falls within this window, we are happy to offer a full refund.
Please note that we do not cover return shipping costs.

Eligibility

To be eligible for a refund or exchange, your frames must be:

  • Unused and in the same condition you received them

  • Returned with all original packaging, including the case and cleaning cloth

Once your return has been received and inspected, you will receive an email update. Refunds may take up to 5 business days to appear, depending on your payment method.

Please ensure you keep your return tracking number, as we are unable to take responsibility for parcels lost in transit.

Sale Items

All sale items are final sale and are not eligible for return or exchange, unless the item is faulty.

International Returns

If you are an international customer, please contact us via email to start your return:
hello@beyondstranger.com

Faulty Frames

If your item arrives damaged or faulty, we will happily replace it or issue a full refund.
Please email us with your order details and a short description of the issue, and we will resolve it for you.

Return Shipping

You are responsible for covering the shipping cost to return your item.
Please allow up to 5 business days for your return to be processed once it arrives with us.

We do not cover lost or damaged return parcels. If your frames are lost in transit, we are unable to process a refund or exchange.

If you have any questions regarding our returns policy, please email us at:
hello@beyondstranger.com

 

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TRY BEFORE YOU BUY
Try up to 2 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Secure Payment
We'll capture your card details, but we won't charge you until you decide which items you want to keep.
3
Try at Home
You have 4 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
mirra logo
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Secure Payment
We'll capture your card details, but we won't charge you until you decide which items you want to keep.
3
Try at Home
You have 4 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
mirra logo
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.